Privacy Policy

 Information We Collect
We collect different types of information to provide and improve our products and services:
Personal Information
Name
Email address
Phone number
Shipping and billing addresses
Payment information (handled securely by third-party processors)
Company details (for business customers)
Non-Personal Information
Browser type and version
IP address
Pages visited and time spent on our website
Device identifiers
How We Collect Information
We collect information directly from you when you:
Purchase a product or service
Subscribe to our newsletter
Fill out a contact or inquiry form
Participate in surveys or promotions
We may also collect data automatically through cookies and similar tracking technologies when you use our website.
Use of Information
Your information is used to:
Process and fulfill orders
Communicate with you about your purchases or inquiries
Provide customer support
Improve our website, products, and services
Send promotional offers (if you have opted in)
Comply with legal obligations
Sharing and Disclosure
We respect your privacy and will never sell your personal data. We may share information with:
Payment processing providers (e.g., Stripe, PayPal)
Delivery and logistics partners
IT service providers who maintain our website
Legal or regulatory authorities, if required by law
All third-party partners are contractually obligated to protect your information and use it solely for the purposes specified.
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted payment processing and secure server hosting.
Your Rights
Under the Australian Privacy Principles, you have the right to:
Access the personal information we hold about you
Request corrections to any inaccurate or incomplete information
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and gather anonymous analytical data. You can adjust your browser settings to decline cookies, though some website features may not function properly as a result.
International Transfers
While Grabinova operates primarily in Australia, certain third-party service providers may process data in other jurisdictions. We ensure that appropriate safeguards are in place to protect your information according to Australian standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the effective date will be revised accordingly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Grabinova Pty Ltd

Suite 502, 55 Miller Street

Pyrmont, NSW 2009

Australia

Phone: +61 2 8311 7398

Email: privacy@grabinova.com